Understand Your Customers In Seconds

Luminoso is based on our AI called Quicklearn.

Luminoso offers two different products: Daylight and NOW. Daylight is a no code text analytics application that instantly analyzes unstructured data. NOW is a done-for-you service.

Luminoso supports English, Spanish, French, German, Portuguese, Japanese, Chinese, Korean, Arabic, Indonesian, Italian, Russian, Dutch, Swedish, and Polish.

Luminoso processes language natively and does not translate languages for the users, meaning a native speaker would need to do the analysis if the data is not translated prior to upload. For analysts who will only perform analysis in English, the text should be translated prior to upload.

Luminoso’s Daylight, our analysis and discovery application, processes sentiment on a concept level.  Opposed to the traditional sentiment approach at the document level. The Daylight approach with Concept Level sentiment identifies the context around a concept to understand the exact emotion around the concept/phrase. Luminoso doesn’t have any predefined dictionaries, allowing our approach to be very  accurate. A comment can have multiple emotions in an open ended response. For example, the phrase “the food was great, but the service was horrible”. Food would be recognized as having positive sentiment and service would be recognized as having negative sentiment.

The sentiment feature in Daylight provides a sentiment confidence score based on the content of the verbatim via the API. The Daylight UI displays documents for a given concept by sentiment sorted by confidence levels.

Luminoso’s Compass is designed for triggering automations based on verbatim content whereas Daylight is a discovery tool and does not have automated triggers.

1000 single sentence documents can take seconds to upload. Daylight can take a minute for short verbatims about one sentence.

Our AI is sector agnostic. Our unbiased application is used for product, HR, analytic teams and much more. We currently work with large healthcare, pharma, retail, manufacturing, and financial services organizations.

Daylight has a UI that enables key reporting. You can export into formats compatible with most dashboard systems (csv/json). Some customers export through an API into Power BI or Tableau.

Luminoso can process any unstructured data from reviews, surveys, support tickets, etc. The user uploads a csv. file through an API connection. Clients have layered projects using data from different sources.

Daylight has automated categories but Compass would be built out by the company.

The User interface is in English. Luminoso does supply a dedicated customer success manager who onboards users. The individual will ensure guided support throughout the contract term.

The solution has many areas that can be multipulated. You do have the ability to create target lists within each feature.

Yes, we can identify spelling errors via the conceptual match technology.

Luminoso has the ability to understand slang, misspellings, and brand names.

The dedicated CSM/solutions engineer supplies ongoing support throughout the term.

Yes, once the voice has been transcribed to a text file.

We are SOC2 Type 1 and Type 2 certified for Security and Availability. Luminoso has implemented internal and technological processes and procedures that are consistent with many HIPAA requirements.

Audit logs can be provided at a user's request through their CSM with plans in the product development road map to include it through the admin UI.

All data is logically separated in the AWS cloud within the multi-tenant environment.  Non-Luminoso users are restricted from accessing data outside of their Organization, and only your CSM has the ability to access any customer data.  All employees are bound to confidentiality agreements.

Customer Admin users may delete data at any time.  Unless required by applicable law, regulation or government order, all data will be deleted or removed from the Luminoso platform within thirty (30) days of expiration or termination of any contract.